Receptionist

Receptionists are the first faces people see as they arrive at an organisation's premises. They ensure that visitors' needs are dealt with efficiently. They need to present a positive, professional image.

A receptionist may:

• greet visitors
• issue security passes
• direct visitors to meetings or appointments
• offer refreshments
• handle basic enquiries
• arrange taxis and other travel requirements
• accept deliveries
• keep the reception area tidy.

Some receptionists work alone, while in larger organisations they are part of a team. Sometimes the role is combined with other tasks, such as answering telephone calls, handling cash payments or general administration.

Receptionists spend much of their time behind a reception desk. They need to look smart; some are issued with a uniform.

Receptionists usually work standard office hours. Depending on the organisation's opening hours, receptionists may work shifts. Part-time work is possible.

Salaries start from around £12,000 for trainees, rising to £25,000 or more for senior receptionists with extra responsibilities.

Receptionists need:

• a friendly manner
• excellent communication and customer service skills
• a sound knowledge of the organisation they work for
• confidence
• to be well organised
• initiative
• to be good at handling difficult people
• patience
• tact
• IT skills.

Employers include businesses, government bodies, schools, hospitals, hotels and other organisations across the country.

There are no set qualifications, but employers may look for five GCSEs (A*-C), including English and maths. The Diploma in business, administration and finance may be relevant for this area of work. Work experience in customer service or an office environment is also useful. Apprenticeships may be available.

There is a range of vocational qualifications relevant to reception work at Levels 2 and 3. Once in post, receptionists are offered on-the-job training to become familiar with the organisation and its IT system. They may have the opportunity to study for NVQs.

With experience, receptionists may progress to team leader or reception manager. It is often possible to move to an office or customer service post within the organisation.

Further details