About Connexions

Connexions Direct

Connexions Direct is part of the Connexions Service. It offers you information on a wide range of topics as well as confidential advice and practical help.

Connexions Direct Advisers are here to listen and won't judge you and are available to talk to from 8am to 2am, 7 days a week.

All calls to Connexions Direct are free from a landline and an adviser will ring you back on your mobile.

Our advisers:

• Will never press you to give your name or personal details
• Will not share any information about you outside Connexions Direct unless we think you or another young person are in danger or at risk
• Will tell you if we think you are in danger or at risk and will offer you lots of support
• Will, if you wish, share your information with specialist organisations who can help you further

What happens when I contact Connexions Direct?

No matter how you contact Connexions Direct you will be given confidential advice and support by an experienced adviser.

They will talk the issue through with you, offer advice and practical help and if necessary will tell you where you can get further information.

If you both agree that you need more face-to-face support, Connexions Direct will refer you to your local Connexions service for one-to-one support from a Connexions Personal Adviser (PA). The adviser will be able to identify your Local Connexions Service and its contact details.

• In some local services the adviser will be able to contact a PA on your behalf. The PA would then contact you to make an appointment. Or
• The adviser can give you all the information you need to make the contact with a local Connexions PA yourself.

Want to read more about the different ways to contact Connexions Direct?

Connexions Direct and Schools and Colleges

You can talk individually to an adviser on-line while at school or college. If a whole class or group tries to access the service at once it may stop a young person in need getting through.

If you want to access Connexions Direct as part of a lesson, tell your teacher or tutor that they can email teachersupport@cxdirect.com to discuss their requirements in advance.

Connexions Direct Advisers

Many of our advisers have had previous experience working face to face with young people; some are graduates with vocational degrees in subjects such as social work, teaching or youth work.

It is important to remember advisers are not legally or medically trained so they will only be able to offer general advice on these issues and then recommend an expert service for you to contact.

Find out more about Connexions Direct Advisers and visit Every Child Matters - Connexions Advisers for further information.